90 days from delivery
Request a return within 90 calendar days after delivery for orders delivered in the United States or Canada. For a change of mind, items must be unused, unassembled, uninstalled and complete, including parts, accessories and instructions. You may open packaging to inspect the item.
Please keep the original packaging and protective supports where possible. If these are no longer available, contact us for packing instructions. These conditions do not restrict remedies for damaged, defective or incorrect goods.
How to return an item
- Email support@cedarfieldoutdoors.com with your order number and the item you wish to return. If there is a product problem, describe it and include photographs if available.
- We will provide a prepaid return label or arrange a freight collection, together with packing instructions.
- Hand the parcel to the carrier within 14 calendar days after receiving the instructions. For freight, agree a collection date with us. Keep proof of handover.
Return address
Cedar Field Outdoors LLC
14318 Ventura Blvd
Sherman Oaks, CA 91423
United States
This is our authorized return address. Please contact us first so we can supply the prepaid label or collection instructions. Do not purchase your own return shipping unless we have agreed it in writing.
Free returns, including freight
Return shipping is free, including eligible change-of-mind returns, defective returns and returns from Canada. We provide the prepaid label or arrange collection. We cover any return-related customs charges. There is no restocking fee, collection fee or deduction for the original free delivery.
Large items have the same 90-day return window and eligibility conditions. Contact us to arrange safe freight collection; do not book a carrier yourself.
Damaged, defective or incorrect goods
Inspect your delivery and report a problem when you notice it. Do not assemble or use a product that appears damaged or unsafe. For a confirmed damaged, defective or incorrect item, we offer a refund or replacement and cover return costs. Replacement parts may be offered if you prefer. Contact us even if a defect is discovered later; applicable warranty rights remain unaffected.
Refunds
After receiving and inspecting the returned item, we submit the approved refund to your original payment method within 5 business days. The refund includes the returned item’s price and applicable tax. Your bank or payment provider may need up to 10 additional business days to display the credit.
If a return does not meet the conditions, we will explain the reason before deciding how to proceed. Contact us if an approved refund has not arrived within the stated processing period.
Cancellations and exchanges
Email support@cedarfieldoutdoors.com promptly to request cancellation before dispatch. If the order has already shipped, use the free return process. For a different model, return the original under this policy and place a new order. This policy does not reduce any applicable consumer rights.
Updated September 28, 2026